Shipping & Returns

Shipping Method


This guide shows you how to choose a shipping method for your order. This following is a list of the different kinds of shipping methods available for you selection on When you place an order, you can choose the shipping method which suits you best. And we are currently still working on some more shipping options; we will tell all our customers when the day is available.

Standard Shipping


This shipping method takes a bit longer than expedited shipping but costs less. Delivery times arebetween 4-6 daysto all major destinations. And shipping costs vary with item.

Expedited Shipping


Expedited shipping is the fastest methods for delivery. Delivery times arebetween 2-3 daysto all major destinations. Shipping costs vary with item.

Shipping Costs


Shipping costs are calculated individually for each order. For different order and weight of items, the costs will be different. Because of this, the price for the items does not include the shipping costs on product information. You can check the price for the shipping costs at the page of the product.

Estimate Delivery Time


Before shipping your order, all your items have to be put through the strict quality control tests by; total delivery time is different to shipping time alone.
Total Delivery Time = Handling Time + Shipping Time



Return & Exchange


We are a brand online shopping mall. All products will be sent to you after strict quality control. If you receive any quality problems Products within 30 days, we will have no reason to refund you. Custom lengths or custom color arefinal sale, are not eligible for returns or exchanges.We recommend ordering Swatches to see the colors in person if you are unsure about the color before paying for a custom length. is your best choice!


Payment Method


Fiery Hair Factory accept a number of secure and convenient payment methods:

1. PayPal

The most popular online shopping payment method. We are fully PayPal verified so you can always shop with peace of mind.

Please Note: shipping to an address other than your billing address.

2. Credit Care Via PayPal:

Credit card via PayPal (Visa, MasterCard, Discover, American Express, etc.) for USA customers only at the moment.

3. Wire Transfer:

For orders which exceed $1,000, please contact us at our customer service.

Note: please tell us after you pay the wire transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer.

4. Western Union(or MoneyGram):

Please contact us for Western Union/MoneyGram payment information. It is a fast, reliable and secure payment method.

Advise us the following information once you have sent the payment via Western Union/MoneyGram.

a. The 10 digit control number for Western Union, the 8 digit control number for MoneyGram.

b. Sender's full name(first name and last name)

c. The exact amount

d. Sender's country

e. Your shipping information details

f. Your order number